The following success story was provided by Crisis & Counseling Centers (C&C), a United Way partner. Your United Way donations support this program.

If you ask a case manager what success looks like, they often describe it as when a client no longer needs their support and the client has achieved the goals that they established. However, there are some stories and clients that stick with you.

A case manager recently shared this story of her "favorite" client. A disclaimer that not all success stories will look like this, most won't, but for the purposes of demonstrating what is possible when a caring person invests time and provides hope to a client who arrives at our doors with little to none left lives are forever changed.

Four years ago, *Sharon, was referred C&C's case management program by way of a local domestic violence and substance use disorder program. Sharon had just lost custody of her child to DHHS as a result of the child witnessing her being abused by her former partner and her ongoing substance misuse. As a condition for reunification Sharon enrolled in C&C's Parent Case Management services. She worked hard in the program: she was in active recovery, learning how to cope and heal from her trauma, and she obtained employment at a local restaurant.

As a result, she was able to reunify with her child and enrolled her in Educare and herself in community college. She has since been discharged from Parent Case Management services but continues to stay in touch with Crisis & Counseling Centers. She completed her degree and is now a case manager herself.

"She had heard the voice she needed in her life and then become one for others."

*Sharon a pseudonym to protect the identity of the client.